Privacy Policy

1. Our Commitment to Privacy

At CEIQ, we believe that meaningful community engagement data can be collected without compromising individual privacy. Our platform was designed from the ground up with privacy as a core principle, not an afterthought.

This Privacy Policy explains how we handle information when you use our community engagement intelligence platform. We want to be clear and transparent about our practices so you can make informed decisions.

2. Anonymous by Design

Our approach to data collection is fundamentally different from traditional survey platforms. We measure community engagement through action-level inventories that capture what happens in school communities, not who is doing it. This design choice ensures that:

• Individual survey respondents cannot be identified
• Responses cannot be traced back to specific students, parents, or staff members
• No personal information is stored that could be used to re-identify individuals
• Aggregated data provides valuable insights without privacy risks

3. What We Collect

Survey Responses (Anonymous)

When individuals complete surveys through CEIQ, we collect their responses in a completely anonymous format. This includes:

• Responses to survey questions about community engagement activities
• Optional demographic categories (e.g., role type such as "parent" or "teacher") that cannot identify individuals
• Timestamp of survey completion (date only, not precise time)

Administrative Account Information

For school and district administrators who manage CEIQ accounts, we collect:

• Name and email address for account creation and login
• School or district affiliation
• Role/title within the organization
• Account activity logs for security purposes

Website Visitors

When you visit our marketing website (not the survey platform), we may collect:

• Information you voluntarily provide through contact forms
• Basic analytics data (see Cookies & Analytics section)

4. What We Don't Collect

5. How We Use Data

Anonymous Survey Data

We use aggregated, anonymous survey data to:

• Generate engagement reports and analytics for subscribing schools and districts
• Provide benchmarking comparisons across demographic groups
• Power our EmpowerAI insights and recommendations
• Improve our platform and develop new features
• Conduct research on community engagement trends (using only aggregated data)

Administrative Account Data

We use administrator information to:

• Provide access to the CEIQ platform
• Send service-related communications
• Provide customer support
• Send product updates and newsletters (with opt-out option)

6. Data Sharing

We do not sell, rent, or trade any data to third parties. We may share data only in the following limited circumstances:

• With your organization: Aggregated survey results are shared with the subscribing school or district that deployed the survey.
• Service providers: We work with trusted vendors who help us operate our platform (hosting, analytics). These providers are contractually bound to protect your data and use it only for providing services to us.
• Legal requirements: We may disclose information if required by law, court order, or government regulation.
• Business transfers: If CEIQ is involved in a merger or acquisition, data may be transferred as part of that transaction, with continued privacy protections.

7. Cookies & Analytics

Marketing Website

Our marketing website uses cookies and similar technologies for:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Survey Platform

The CEIQ survey platform uses only essential cookies required for the survey to function. We do not use tracking cookies, advertising cookies, or analytics cookies that could identify individual survey respondents.

8. Data Security

We implement industry-standard security measures to protect data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

9. Data Retention

We retain data only as long as necessary to fulfill the purposes described in this policy:

• Survey data: Retained for the duration of the customer's subscription, plus 30 days after termination to allow for data export.
• Account data: Retained while the account is active and for a reasonable period afterward for legal and business purposes.
• Aggregated analytics: May be retained indefinitely as it cannot identify individuals.

10. Children's Privacy

CEIQ is designed for use by educational institutions and adult administrators. Our surveys may be completed by students, but we do not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction).

Because our surveys are anonymous and do not collect PII, student responses cannot be linked to individual children. Schools deploying surveys to students are responsible for ensuring compliance with COPPA, FERPA, and other applicable regulations.

11. Your Rights

Depending on your location, you may have certain rights regarding your data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

Note: Because survey responses are anonymous, we cannot fulfill individual rights requests for survey data as we have no way to identify which responses belong to any particular individual.

To exercise your rights regarding administrative account data, please contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice such as an email notification to administrative account holders. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

CEIQ, Inc.
Email: privacy@ceiqinc.com
Website: ceiqinc.com

For data protection inquiries or to exercise your rights, please email privacy@ceiqinc.com with "Privacy Request" in the subject line.